On Wed., June 7, 2017, leaving a late-night dance, my dash on my 2007 Prius lit up like it was Christmas! Since it was almost time for an oil change anyway, I took it directly to my Toyota dealership, where I have been recently considering purchasing another almost-new Prius. I just had it detailed, and the Kelley Blue Book stated that my vehicle, at its present 180K mileage (in very good condition) was selling retail at $4200. First, the dealer changed my oil (they don’t want to miss out on making $ on me!), and then second, they told me my hybrid battery had failed, and now my car could not be driven at all and they’d give me $500 on a trade-in! My life was passing before me, because I cannot survive without a reliable vehicle. The dealer would sell me a new hybrid battery for $4200 (does that number sound familiar?) or a refurbished battery for $2800. Either investment into the repair wouldn’t get me $4200 for sure, because I also needed new tires. I read on the Prius Chat-Line about someone in Houston rebuilding hybrid batteries (who might as well be on the moon!) so I did a Google search for a place more local to my Oceanside home. I struck paydirt when I called Centric Auto Repair who said they’d refurbish my hybrid battery in just two days for $900!. Against my dealership’s advice, I drove my car on westbound Hwy. 78 to the Rancho Santa Fe Road exit and pulled into Centric Auto Repair, where I was greeted by Victor. He assured me my repair would be done by closing time on the next day/Friday. I asked f they would drive me home since I had no one to call, and Victor ordered me an Uber! (Just the day before, when I had to leave my Prius at the dealership in its hopeless state, I had to rent one of their cars for $34/day, and I put another $27 in gas in it for the 24-hour rental, so an Uber on Victor’s company account really sounded good to me!) The next day around 11am, I received a call from Centric that my
vehicle was ready for pick-up, but the ride I arranged was not ready to take me back there until 2:30pm. Centric sent me another Uber, and I was back rolling round town by 12noon! I have never had such deluxe service in the 50+ years I have been driving, and when I stopped back the next Monday to have a trouble light investigated (mechanic at dealership forgot to turn the Maintenance Needed light off when he did the oil change), Victor was there in his white shirt and tie, looking and smelling better than any auto mechanic proprietor I’ve ever encountered, and his professionalism and expertise was very impressive. Thank you, Victor and Centric Auto, for giving me such a positive experience. I highly recommend this company!
I recently had to have my car towed because it would not start and I was so glad I had it brought here. They were fast and professional. I had such great service I brought my car back when my moon roof was giving me trouble. I highly recommend bringing your car here if you want honest and kind service.
Absolutely amazing work and service! Ricky really knows his stuff and helped me out when I thought fixing my BMW at the dealership would cost me thousands! Highly recommended!
Really kind people, fast and reliable service.
Centric is the best. They have been there for me for years with whether an emergency or routine service. They are competitive, friendly and truly care. I consider them my extended family. I cannot recommend them enough. Thank you Centric.
I was recommended by 2 people that did not know each other about Centric Automotive and I felt that was a sign from above because i was in such a pickle and it was a sunday of all days. I was so impressed and so absolutely grateful for everyone at Centric Automotive. It is a very honest , quality, trust worthy auto mechanic place, which is saying alot coming from a women that is always leary if im going to be taken advantage of because i dont know much about cars. They are efficient and very clear with there communication and break down with what they are going to do to your car. It's a very safe establishment for your car. It's extremely clean and very professional. There is not enough words to say how absolutely great this place is. They have gained a customer for life with me! No more dealership!! Please take it from me this is the place! Thank you Centric Automotive!!
Very good service. Had an urgent problem with my son's car before heading the east coast. Problem was fixed in a timely manner.
Reasonable pricing, they ran on time and I was pleased
Good timely check in, prompt service and no drama, I’ll be back!
Very impressed with care and understanding of my schedule, and the car now runs better than before
Excellent service! They fixed my car quickly and worked well with us and the warranty company. I highly recommend this shop and was nothing but satisfied!
We Had an emergency situation with our car and we needed a good, local mechanic for our Toyota hybrid vehicles. They are AAA approved. We had repairs done in a quick time frame. They were easy to work with, and we are happy to add them as our new mechanic for our cars. They even had my car washed for us too!
Very nice guys was able to quickly provide service
This was my first time here, AAA recommended this shop. It was so easy, my car was towed there and I did the paperwork online. They completed the repair in just a few hours. The dealership estimated 1 or 2 days. I will be returning for service
I'm very happy with the quick service on my 2010 Prius Hybrid Battery Refurbishment. I really like the fact that there is a 1 year warranty on the refurbishment.
Great service as always, very professional and detailed oriented.
Professional service. Very polite and helpful. Fantastic atmosphere. Ricky was very helpful and understanding.
An amazing professional, compassionate staff
Great service, they worked with me on the price, awesome mechanics.
Fixed what they said they were going to fix. So far so good.
Detailed report with actual photos and estimates was provided first explaining all the required services for my car. The repair work quality was very good/clean with reasonable wait time considering the type of repairs that my car needed. Excellent and professional staff. Very clean, well air conditioned waiting room with free snacks and great background music. Also very clean restroom.
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